REACT FASTER
Uptime Support and Control Room
REACT FASTER
Uptime Support and Control Room
Complete peace of mind. Our goal is to provide support services to maximise your machine’s profitability and your satisfaction. We offer repair, parts and maintenance to enhance performance and provide solutions tailored to your needs.
Top Service has been created to provide the highest level of personal care all year round and it is there for everyone: from a new customer wishing to find out more about New Holland and our product offering, to our existing customers wishing to share their experiences with us. We also call our customers to check satisfaction of our service for continuous improvement.
Top Service has been created to provide the highest level of personal care all year round and it is there for everyone: from a new customer wishing to find out more about New Holland and our product offering, to our existing customers wishing to share their experiences with us. We also call our customers to check satisfaction of our service for continuous improvement.
Using data from MyPLM®Connect, skilled technicians analyse specific triggers in the cloud to implement solutions as required. If an issue is identified, the system proactively sends an alert to dealers with the corrective action. Then dealers can prepare in-field or remote assistance and in addition New Holland can support the process to find the quickest solution. That’s New Holland’s commitment to its customers.
Minimum downtime, maximum resale value. Your machine is always in top condition, with professional support and high quality genuine parts you maintain the value of your equipment over time.
Uptime Warranty is the New Holland Extended Warranty program under the same conditions as the Base Warranty. Maximum control over operating costs, maximum improvement of the uptime, repairs completed by authorised New Holland Dealers using New Holland genuine parts, higher re-sale value of your machine are some of the key benefits. Please ask your Dealer for more details and for a tailored Uptime Warranty offer*.
*Refer to Uptime Warranty detailed terms and conditions at your Dealer
The priority assistance service for New Holland machines. A dedicated team operates around the clock to manage the requests, which can be activated through the MyNew Holland™ app and the Top Service toll free number. New Holland and the Dealer network will do all possible to provide support, checking many options to get our customers back on the move as quickly as possible and the request will be followed up until the machine is fully repaired. The team relies on a Priority Parts process and dedicated service team, to reach a fast resolution. The service is able to solve more than 80% of breakdowns in less than 48 hours - this is our commitment to our customers!
New Holland knows how important it is to minimise machine downtime and get back quickly to your farming. New Holland parts logistics is organized in order to ensure error-free and rapid parts distribution. An efficient integrated stock management system allow to our six strategically positioned European Depots excellent performance 24/7.
New Holland Agriculture a brand of CNH Industrial © 2022